WikiCibo
Consumer Rights

Right of Withdrawal

Information on your right of withdrawal under Art. 54-bis of the Consumer Code, introduced by Legislative Decree 209/2025.

📅 In force from: 19 June 2026🏢 HUMANTE s.r.l.s.📧 info@wikicibo.com

Exercise the right of withdrawal

Enter your account email and the order code to check eligibility and submit your withdrawal request. The order code is visible in your dashboard under Billing → Payment history or in the purchase confirmation email.

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1. What is the right of withdrawal?

The right of withdrawal (sometimes called "cooling-off period") allows consumers to cancel a distance contract within 14 calendar days of its conclusion, without giving any reason and without incurring penalties.

From 19 June 2026, Legislative Decree no. 209 of 31 December 2025 — implementing EU Directive 2023/2673 — introduced Art. 54-bis into the Consumer Code (Legislative Decree 206/2005), extending these protections to subscriptions and digital service packages with a value exceeding €50.

WikiCibo fully recognises and applies this right. If you have subscribed to a paid plan and meet the conditions below, you can withdraw within 14 days without penalty and receive a full refund.

2. Conditions for exercising the right

2.1 Who can exercise it?

The right of withdrawal applies to natural persons or legal entities acting as consumers (i.e. outside a professional or business activity) who have subscribed to a paid WikiCibo plan.

2.2 Minimum amount threshold

Pursuant to Art. 54-bis of the Consumer Code, the right of withdrawal applies exclusively to purchases exceeding €50 (fifty euros). Transactions equal to or below this amount are excluded from the scope of the provision.

2.3 Deadline

The withdrawal must be exercised within 14 calendar days of the date of subscription (i.e. the date payment is confirmed). After this period, the right lapses.

  • The 14-day period runs from the date of payment confirmation
  • The period includes weekends and public holidays
  • Submitting the form before midnight on the 14th day is sufficient
  • After 14 days, no withdrawal right can be exercised

2.4 Exclusions

  • Plans with a value of €50 or less
  • Orders already being processed for renewal (the withdrawal only applies to the initial subscription)
  • Plans for which a withdrawal request has already been submitted
  • Plans that have expired or been cancelled

3. How to exercise the right

You can exercise the right of withdrawal through two channels:

3.1 Online form (recommended)

Use the form at the bottom of this page. Enter your account email and the order code (visible in your dashboard under Billing → Payment history, or in the purchase confirmation email). The system will verify eligibility and allow you to confirm the withdrawal with one click.

3.2 Written communication

You may also send an explicit written withdrawal notice to info@wikicibo.com with the subject "Withdrawal — Order [code]", indicating the order code and the date of purchase. The notice must be sent before the 14th day.

We recommend the online form: it is immediate and you will receive automatic confirmation by email.

4. Effects and refund

Upon receipt of your withdrawal notice, WikiCibo will:

  • Confirm receipt of the request by email within 24–48 business hours
  • Deactivate the paid plan and downgrade the account to the Free tier
  • Process the full refund within 14 days of confirming the withdrawal
  • Issue a credit note or cancellation invoice as required by law

4.1 Refund method

The refund will be made using the same payment method used for the original purchase (credit/debit card, PayPal, Satispay or bank transfer). For bank transfers, you will be asked to provide your IBAN. The refund is not subject to any commission or deduction.

Following exercise of the withdrawal right and deactivation of the plan, editorial visibility, verified badge and premium features will be immediately suspended. Content already published on the platform will remain visible in its base free version.

5. Applicable regulation

The right of withdrawal on WikiCibo is governed by the following legislation:

Key legislation
📜 D.Lgs. n. 209 del 31 dicembre 2025 — Implementation of EU Directive 2023/2673
📜 Art. 54-bis del Codice del Consumo — Right of withdrawal for digital subscriptions above €50
📜 D.Lgs. n. 206/2005 — Consumer Code (as amended)
📜 Direttiva UE 2023/2673 — EU Directive on consumer rights for digital services

Consumer Code — relevant articles (read in full)

Art. 52Right of withdrawal — general▼
1. The consumer shall have a period of fourteen days to withdraw from a distance or off-premises contract, without giving any reason, and without incurring any costs other than those provided for in Article 56(2) and Article 57. 2. Without prejudice to Article 53, the withdrawal period referred to in paragraph 1 shall expire after fourteen days from: (a) in the case of service contracts, the day of the conclusion of the contract; (b) in the case of sales contracts, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the goods.
Art. 53Requirements for the exercise of the right of withdrawal▼
1. Before the expiry of the withdrawal period, the consumer shall inform the trader of his decision to withdraw from the contract. For this purpose, the consumer may either use the standard withdrawal form set out in Annex I(B) or make any other unequivocal statement setting out his decision to withdraw from the contract. The trader may give the consumer the option of electronically filling in and submitting either the standard withdrawal form or another unequivocal statement on the trader's website. 2. The consumer has exercised his right of withdrawal within the withdrawal period referred to in Article 52 if the communication concerning the exercise of the right of withdrawal is sent by the consumer before that period has expired.
Art. 54Effects of withdrawal▼
1. The exercise of the right of withdrawal shall terminate the obligations of the parties to perform the distance or off-premises contract, or to conclude the distance or off-premises contract, in cases where an offer was made by the consumer. 2. The trader shall reimburse all payments received from the consumer, including, if applicable, the costs of delivery, without undue delay and in any event not later than fourteen days from the day on which he is informed of the consumer's decision to withdraw from the contract.
Art. 54-bisRight of withdrawal for digital subscriptions above €50 (D.Lgs. 209/2025)▼
1. Without prejudice to the other provisions of this Title, the consumer shall have the right to withdraw from distance contracts relating to digital subscriptions, paid digital content packages and platform services where the total consideration exceeds fifty euros (€50), within fourteen calendar days of the date of payment confirmation. 2. The withdrawal shall be exercised by means of an explicit and unambiguous communication sent electronically or in writing to the trader's contact address. The trader shall process the withdrawal request within twenty-four to forty-eight business hours of receipt and notify the consumer of the acceptance or refusal within the same period. 3. In the event of withdrawal, the trader shall refund the full amount paid within fourteen days of confirming acceptance of the withdrawal, using the same means of payment as the original transaction. 4. Where the service has already been partially used, the amount to be refunded shall be proportional to the unused portion, unless the trader can demonstrate that the service was fully delivered before withdrawal was communicated. 5. The right provided for by this Article cannot be excluded, limited or waived by contractual agreement.
Art. 56Obligations of the trader in the event of withdrawal▼
1. The trader shall reimburse all payments received from the consumer using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise. 2. Notwithstanding paragraph 1, the trader shall not incur any liability as a result of such reimbursement.
Art. 59Exceptions to the right of withdrawal▼
The right of withdrawal shall not apply to contracts: (a) service contracts after the service has been fully performed if the performance has begun with the consumer's prior express consent; (m) the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and his acknowledgment that he thereby loses his right of withdrawal. Note: For WikiCibo, withdrawal may be limited in cases where the digital service has been fully used before the withdrawal request.

6. Contact us

For any questions about the right of withdrawal, write to info@wikicibo.com with the subject "Right of withdrawal — [Order code]". We will respond within 5 business days.

You may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

HUMANTE s.r.l.s. — P. IVA IT11424460019 — Torino